What our Customers say...


The team at SERVPRO are amazing from the office workers to the clean up crew. The entire team at SERVPRO of Twin Falls and Jerome restored the house to like new again. They cleaned the entire home and got rid of all the smoke smell. Kaley in the office talked to me calmly and professionally. Sometimes she just listened(best quality) to an overwhelmed old man who was stressing. I always received Five star service from Kailey and the entire staff. The staff was always available to answer questions and made the process go smoothly. David went above and beyond to ensure the last detail was completed beyond our satisfaction. David is knowledgeable and did an excellent job. The fire was in our garage, when SERVPRO returned the contents they had polished every tool I own like new condition. Even a saw that I was going to throw away runs like new after they cleaned it. If you need any restoration do not look any further than the Twin Falls SERVPRO team. They are extremely professional and provided 5 star service. Pat Pacheco 

Amazing service, very professional, friendly and kind. Joe came out right away and did the assessment on my kitchen floor that was flooded. I have to say you have an awesome crew, Joe,Junior, Juan, Esdeyne, Mike, Shawn, Kaleigh, all just amazing. I would definitely recommend SERVPRO to anyone that I know might need your services. Thank you all!!

I called SERVPRO for a real estate cleaning quote. I received a quote and was scheduled for the service in less than 3 business days. In my business I need fast and reliable services. SERVPRO definitely delivered!! They did an outstanding job for a very affordable price.

After an unfortunate flood, we called SERVPRO and they were to the house within hours. Joe, Mike, and the rest of the SERVPRO team did a great job over the next couple months working through the repairs. Kaylee was an absolute gem to work with on the phone and was so kind and timely. We really appreciate the way the stressful situation was handled. They have a great team!

We needed a check on the crawlspace in a house we are purchasing. Joe checked it out and gave us a very favorable report in a matter of three hours. He was very professional, informative and reassuring. I would highly recommend SERVPRO to anyone needing restoration services. We felt they were honest and extremely helpful. Thank you Joe and SERVPRO.

They helped us out of an unfortunate situation. They were prompt, consistent and available for communications. Their employees were polite, professional, courteous and empathetic. They were excellent from start to finish! I would recommend them without reservation.

We had an unfortunate incident at our brand new home, but SERVPRO was there every step of the way. Nikko, Chris and David were great and always on time. David made sure everything was back to brand new. If you ever need their services we would highly recommend them. THANK YOU, SERVPRO of Twin Falls for your great work!

Wonderful team to work with. Very through in ensuring all of the soot and fire damage was removed after a small fire in the kitchen of our restaurant. 

These guys are great. We have a brand new home that had water damage from the washer drain hose popping off. It flooded the laundry room, and two adjacent rooms. Andrew was quick to respond after they were contacted by State Farm. They even came at 1 in the morning and made sure the job was done right. Athena, one of the techs was one the ball. She made sure that the job was getting done right and made adjustments to the fans to make sure that we were getting the drying process done quickly and efficiently. She came back a second time on the last day of drying and she had a male tech with her and she worked circles around this guy. If you want the best people on the job make sure that you ask for Andrew and Athena the cleanup specialists.

Thank you SERVPRO for dealing with a smelly problem at my workplace recently! Gabriel and his helper timely arrived, cleaned up and all wrapped up in a flash!! Thank you Gabriel and everyone at TF SERVPRO!

The project team that came out and fixed our home due to a water damage loss were great. Team was very knowledgeable and courtious. Great customer service and your interests matters to them. Couldn't be any happier with the service they have provided for my family and myself. The Owner Luke spoke to me on a regular to keep me informed and any options that he recommended to help save costs. I would use them again with no hesitation. I recommend them to family and friends if they need a great service .

Very pleased with the service we received in helping with our flood due to a bad water heater. Andrew and his team, Athena and Remington, were great in the clean up and drying out of my bedroom and bathroom. Andy did an amazing job with the rebuild. Love the way it all turned out. And it was completed in time for my wedding!! Thank you SERVPRO!

I'm writing this review for my grandparents. After experiencing an attic fire, Luke and his team were extremely quick to respond. As he said, the longer the smoke remains in the house, the more difficult it will be to remediate. SERVPRO worked around the clock to restore my grandparents' house. They did a fantastic job. Each crew member was courteous, kind, and very attentive to the needs of my grandparents through this difficult time. We would highly recommend Luke and his team!

SERVPRO did a great job on managing the project from start to finish and updating us on every step of the job. The job was done right and they were very thorough and professional. I am impressed by their knowledge and the expertise in handling the situation. I would recommend them to any one in need of cleanup and restoration services. They definitely went above and beyond what was expected and helped us through an otherwise messy process.

I was very impressed with the business like fashion with which they took care of my problem. Every person who came to my house to help me was very efficient, but mainly they were friendly, kind, and helpful to me. I like the fact that no matter what I ask they would take the time to stop and explain it to me or help me. My house after the flood has been put back together better than what it was before! I will refer SERVPRO to all my friends and will be using them to remodel my kitchen this summer. And if I ever have another catastrophe, I have them on speed dial!

SERVPRO was a godsend. Very responsive and diligent. We are 100 miles away from Twin Falls and they came right away. They kept us in the loop during the entire process. They were all professional and knowledgeable! We would definitely recommend them and use them again in the future if needed!

SERVPRO has done a great job helping several of my clients as I'm an insurance agent here at Starley Leavitt Insurance in Twin Falls. They are great people to work with, and very friendly. Give them a call during your fire, water, and mold problems in your house.

We suffered extensive water damage to ceilings, fixtures, walls, and floors as a result of an overflowing shower upstairs.
Luke and his team showed up promptly and worked quickly to get the situation in hand. Over four weeks of drying, removing damaged drywall, and installing and painting new drywall, they have always been highly professional and extremely personable.
Luke was always immediately available to answer any question, and always specifically described beforehand, what needed to be done, and what the cost would be.
We were especially impressed with how they contained the construction dust and debris from migrating into the rest of the place. We are very pleased with the quality of their work, would highly recommend them to anyone with the misfortune to need professional mitigation services, and will be glad to be a personal reference.

The crew at SERVPRO do an awesome job of taking care of my customers whenever there is a claim. They communicate great with my clients and my self so that everyone is on the same page. Great response time too.

From the moment when I called the Twin Falls office in a panic with a flood, all the staff that I encountered were personable, reassuring, responsive and so easy to work with. Luke handled our case and was always just a telephone call away. He was well informed and worked cooperatively with our insurance company. I was impressed with the job they did to dehumidify and dry out our house, and I highly recommend them. I couldn't have been happier with the service. Thank you, Luke, Patricia, and Andrew.

SERVPRO of Twin Falls, owned by Luke, performed restoration work on our property as a result of The Wood River Flood.

Luke is a professional who is a clear communicator, understands what needs to be done, communicates directly with the insurance adjuster as
well as with the home owner.

I felt I could trust him and felt that the resultant job would address the flood damage:  I was correct.
If anyone is our geography experiences a river breach and its attending damage, I would immediately call SERVPRO of Twin Falls and Jerome Counties.

Thank you Luke

We came home from a trip to a flooded basement. After hours call, he was here quickly!!! Thanks, Luke for the fabulous job!! Love the job you did!!!!!

Luke came to inspect our home. He was very professional and he went above and beyond to help us. Highly recommended his company.

Wonderful company to work with! They treated my home, my time, and the cost as if it were there own. Down to earth people who are doing their best to get you out of a crummy situation. Don't ever want to be flooded again, but if I were, I would call Luke at SERVPRO.

Excellent work and done in a timely manner.

I recently had some water damage to my home, after several attempts trying to find a company to help me out with no prevail, I decided to call SERVPRO. Within 15 minutes of my call Luke called me back and said he would be right over. This young man then spent the next few hours removing the water from the carpets and walls with some very hightech equipment. During this time one of the other companies returned my call and when I explained that I had someone in my home helping me, they asked which company was it. I repsonded SERVPRO and the gentleman said well then you are in good hands. Even their competitors recognize the high quality of service that SERVPRO offers their clients! Throughout the cleanup/restoration process, SERVPRO has been in constant communication with me to let me know who would be coming to my home and what repairs they would be assessing/making. The entire crew is professional and friendly and has treated my home as if it were their own. I have had the unfortunately experienced of a home flood before and the level of service and the quality of work performed by SERVPRO has surpassed my previous experience and expectations. I would (and will) without hestitation recommend SERVPRO to anyone who needs the competent and trained services of a cleanup and restoration company. Thank you to Luke and the entire staff at SERVPRO.

Luke and Patricia were very helpful, easy to work with,  showed great patience. Work was done in a timely manner. It really does look "Like it never even happened."

So happy we called SERVPRO! Luke came out at 2 am because of a burst pipe in the bathroom that flooded our bathroom, bedroom and dining area. He was just a pleasure to work with! He made sure I understood everything that happened, what needed to be done, how he was going to fix it, and what condition everything was in when his job was completed 3 days later. He treated our home as if it were his own and was very respectful. Hopeful we never have another issue that needs the services of SERVPRO, but if we do, we will absolutely be using them again. :)

We had a pipe break in our bathroom wall and could hear the water running underneath the house we called Luke and his brother with SERVPRO his brother walked me through how to shut the water off and they responded within a very short period of time had a plumber over.dryers under the house we are very thankful it wasn't worse and also extremely thankful for the courteous respectful honest and immediate attention that SERVPRO and the crew gave to us we would definitely recommend them to anyone who has had a problem with any kind of damage fire water mold or anything . Thank you so much for the quality service sincerely the Mealers

Luke and his crew did a great job, we had and extensive leak in a downstairs bedroom, which we found on a Saturday.  He came over right away, started drying up the area, installed fans, removed some dry wall and floor boards, and started us on our way to recovery.  The job became more extensive, he handled everything and even with walls removed and carpet completely torn up.  Our room was completely restored in less than 2 weeks, which for the amount that was included was incredibly fast.  Thanks for a great and timely job.

They did some work for my company, after a pipe breaking and flooding issue. So when I had a similar incident in my home they were the first ones I called. They are very professional and always available by phone to answer any questions I had, even on the weekends. They are understanding of the stress these sort of things cause to homeowners and willing to help out anyway they can. They are also quick with their response.

We were extremely lucky to have SERVPRO come and take care of the massive flood in our downstairs bedroom. Not only were they swift, profoundly professional, but most importantly completely thorough. They came in daily to work or check on progress. They are a blessing to the twin falls community.

We called SERVPRO,  and Luke Balbas responded on time. By looking to see if he could clean and polish our wood floor,  he discovered moisture and mold in the powder room.  He conducted a detailed inspection going into the crawl space and attic to determine the source.  He explained every step and reason.  Luke is so professional and friendly.  His expertise is unquestionable.  I would recommend him and his company with no conditions.  Outstanding service!

SERVPRO of Twin Falls were prompt, professional and extremely thorough in all aspects in their profession. They were readily available each time I called with questions or concerns. They would come to inspect all procedures no matter the time of day. They encompass work ethic!!!

SERVPRO was awesome! Called Monday morning and they came out a couple of hours later when 2 other restoration companies told us that they were 2 weeks out.  They did everything they could to get things dried out as soon as possible. Highly recommend them!

I don't even know where to start. Luke was so professional and treated my home as if it was his own. Always kept me informed on every step that had to be done. Never ever left anything undone and no messes. I have two little dogs and never had to worry about them or put them up. I run apt. homes in Bingham  County and if ever I need restoration on my buildings I will call SERVPRO of Twin Falls & Jerome Counties. Thanks you guys!

We recently had some water damage and mold in our laundry area.  I called SERVPRO and other restoration companies in the area and of the companies that actually showed up to give us a bid, Luke from SERVPRO was far and away the most professional and thorough in the assessment of the damages.  Everyone associated with the company who worked on the project was personable and professional. 
The mold remediation and reconstruction was done quickly and done right, just like TV ads show.  On a walk through of the finished project, Luke found a couple of aesthetic issues that were remedied the next day.
Hopefully I never have another problem like this, but if I do I will only call SERVPRO.